Privacy Policy

1. Who we are

Floowzy is operated by Floowzy Labs LLC, a New Mexico Domestic Limited Liability Company, located at 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States. Floowzy is a software-as-a-service (SaaS) platform that helps marketers and agencies understand advertising performance through dashboards, reports, AI-assisted insights, alerts, and collaborative workspaces.

2. Information we collect

We collect the following categories of information:

• Account information — name, email address, workspace name, and role.
• Contact information — details you provide when you contact us or request support.
• Advertising account data — performance data from advertising accounts you connect and explicitly authorize.
• Connected platform identifiers — such as ad account IDs, campaign IDs, ad set IDs, and ad IDs.
• Authorization data — OAuth authorization data and access tokens used to retrieve data you authorize.
• Usage analytics — how you interact with the product, to improve and secure the service.
• Billing and payment data — handled by third-party payment processors; we do not store full card numbers.
• Support communications — messages and correspondence with our team.
• Device, browser, and log data — including IP address, browser type, and event logs.
• Workspace content — files, comments, assets, and collaborative content you create in the product, where applicable.

3. How we use information

We use the information above to:

• Provide dashboards, reports, AI-assisted insights, alerts, and collaboration features.
• Operate, maintain, secure, and improve the service.
• Provide customer support and respond to your requests.
• Process subscriptions and billing through our payment processors.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

4. How we share information

We share information with service providers (such as hosting, infrastructure, analytics, and payment processors) who process data on our behalf under appropriate agreements, and where required by law. Floowzy does not sell customer advertising data.

5. Advertising platform data

When you connect an advertising account, you authorize Floowzy to retrieve data through that platform's APIs. Initial integrations are read-only unless you explicitly enable an action. We use this data only to provide the features described above. You can revoke access at any time from within Floowzy (when available) and from your platform's own account settings.

6. Data retention

We retain personal data for as long as your account is active or as needed to provide the service. We may retain certain records (such as invoices, transaction records, and security logs) for longer where required for legal, accounting, or compliance purposes.

7. Security

We use technical and organizational measures designed to protect your information, including access controls and encryption of sensitive credentials where applicable. No method of transmission or storage is completely secure, but we work to protect your data and continually improve our safeguards.

8. International users

Floowzy is operated from the United States. If you access the service from outside the United States, you understand that your information may be processed in the United States and other locations where our service providers operate.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@floowzy.online.

10. Data deletion

You can request deletion of your account data at any time. See our Data Deletion Instructions for details on how to make a request and what data may be deleted or retained.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice.

12. Contact

Privacy questions: privacy@floowzy.online
Legal: legal@floowzy.online
Floowzy Labs LLC, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States